CRM, loyalty, and AI personalization

Wingstop

Creative strategy built to generate revenue, lift engagement, and scale personalization across the customer journey.

Key Projects & Impact

AI Personalization
data & ai

AI Personalization Pilot

I wrote copy and built creative for an AI-driven personalization engine, creating 23 supporting treatments and ~16,000 variants. My work supported pilot testing across 3M+ mesages, generating measurable lift in thousands of buyers and visits, and significantly increasing redemption rates.

16K+

Creative variants

27.2%

Redemption rate

Lifecycle Marketing
CRM & Lifecycle

Lifecycle Marketing Overhaul

I developed CRM creative across launches, promotions, and special occasions. The work spanned email and push across national campaigns, with top campaigns generating $1M to $6M in revenue.

35M+

Audience reached

$1M-$6M

Per campaign

Loyalty Program
LOYALTY LAUNCH & LIFECYCLE STRATEGY

Loyalty Program

I helped shape loyalty creative across pilot, launch, onboarding, and member messaging. From exclusive offers to members only campaigns, I wrote copy and developed loyalty-specific creative to drive enrollment, repeat behavior, and stronger revenue efficiency.

135.6%

Guest lift

Launch

+ onboarding

Tentpole Campaigns
TENTPOLE CAMPAIGNS

Sports & Cultural Moments

I developed campaign creative around major sports and cultural moments. This work focused on translating live relevance into high-performing messaging across launches, promos, and tentpole events. The work balance brand energy with clear value and helped turn real-time moments into measurable business impact.

$6M+

Top send

$1-6M+

Campaigns

Ready to build work
that performs?

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